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Our ISO 9001:2015 Certification for Quality Management Systems
Our Commitment to Quality
Since 1995
ISO 9001:2015 certified
30+ years
of continuous certification
What Is ISO 9001:2015?
ISO 9001:2015 is the international standard for Quality Management Systems, published by the International Organisation for Standardisation (ISO). It sets out the requirements a business must meet to demonstrate that its systems, processes, and service delivery consistently meet the needs of customers and applicable regulatory requirements.
Certification is not self-declared. It requires an independent third-party audit conducted by an accredited certification body, with regular surveillance audits to confirm the standard is being maintained. A business that holds ISO 9001:2015 certification has had its quality management systems independently tested and verified, and continues to do so.
The 2015 revision of the standard places particular emphasis on leadership accountability, risk-based thinking, and a culture of continuous improvement. These are not just process requirements. They reflect the way a well-run business operates every day.
What ISO Certification Means for New Town Toyota Customers
When you deal with New Town Toyota, every part of the business operates within a certified quality framework. That applies whether you are purchasing a new Toyota, exploring Toyota Certified Pre-Owned vehicles, booking a vehicle service, ordering parts, or working with our fleet team.
| What it means | How it applies to you |
|---|---|
| Consistent processes across all departments | Sales, service, parts, and fleet all operate to the same documented quality standard |
| Leadership accountability | Management is responsible for maintaining and improving quality, not just monitoring it |
| Risk-based thinking | Potential issues are identified and addressed before they affect your experience |
| Continuous improvement | We regularly review and refine our processes so standards rise over time, not drift |
| Customer focus at the centre | Every process is designed with the goal of meeting and exceeding customer expectations |
Certified Since 1995: Over 30 Years of Recognised Quality
New Town Toyota first achieved ISO 9001 certification in 1995, just three years after opening. The business has maintained continuous certification since then, through multiple revisions of the standard and decades of growth.
Maintaining ISO certification over that period is not passive. It requires ongoing audits, documented improvement cycles, and a business culture that treats quality as a daily commitment, not a periodic exercise. That history is evidence of a dealership that has consistently met a rigorous independent benchmark, year after year.
When you choose New Town Toyota, you’re choosing a dealership built on quality, consistency, and continuous improvement. It’s a commitment that has earned the trust and loyalty of Perth drivers for generations.
How Our Certification Shows Up in Practice
ISO 9001:2015 is not a set-and-forget achievement. It is embedded in the day-to-day operations at New Town Toyota. Here is where customers see it in action:
Service department
Documented processes govern how every vehicle is received, assessed, worked on, and returned to the customer.
Sales Departments
Clear steps ensure customers receive accurate information, consistent follow-up, and a customer focused purchasing experience.
Parts Department
Inventory, ordering, and fulfilment processes are managed to minimise errors and delays.
Fleet & business customers
Quality frameworks extend to how we manage fleet relationships, vehicle ordering, and ongoing support.
Staff training
The ISO standard requires ongoing investment in team capability, so the people you deal with are equipped to help you properly.
See What Our Customers Think
4.2 rating out of 1945 reviews
Kym Hoonhout
Van serviced. Carried out the additional requests that I asked for. A little slow to inform about ordered parts though.
Alex Donoso
Staff gives you an idea what needs to be done on your car service for the day.. yiu get accurate estimate of pick up time.
Glyn Vaughan
Fantastic customer service from the team at Toyota Welshpool. Terry Maybe was very nice and helpful with the process of servicing my car.
Emma Addison
If you want 5-star reviews and want to remove negative reviews from Google, contact me via my profile; my contact details are listed there.
Nawaf Toto
Bought this car from New Town Toyota and dealt with Joe, Linda and Adrian. Joe was awesome to deal with. No pressure, no pushy sales tactics, just straight ...
View moreNawaf Toto
Bought this car from New Town Toyota and dealt with Joe, Linda and Adrian. Joe was awesome to deal with. No pressure, no pushy sales tactics, just straight ...
View moreSam Lee
A very reliable place to service my car. The level of technical competence is high, The car drives like new after the service. There is also a very spacious ...
View moreUrsula Keen
I went to New Town Toyota for the service of my FJ Cruiser. The staffs were very welcoming and polite. Will definitely go there again. Well done Team 👍🏻👍🏻
Ursula Keen
I went to New Town Toyota for the service of my FJ Cruiser. The staffs were very welcoming and polite. Will definitely go there again. Well done Team 👍🏻👍🏻
Jackson Chiang
I have been dealing with Allan Baker for about 16 years and he has always been consistent. Most recently with my Toyota bZ4X 2WD purchase, Allan’s vehicle pr...
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Our Departments
New Town Toyota Used Cars
At New Town Toyota, buying a used car doesn’t mean compromising on quality. Our commitment to reliability, transparency and customer service means you can shop our used vehicles with complete confidence. Whether you’re looking for your first car, a family upgrade, or a tough work horse, we’re here to help you find the right fit—without the stress.
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